Wooting Switch Lubrication (lube) set Krytox 205G0 & Molykote EM-50L

Thank you for the feedback. I'm sure you've not been ghosted.

December and start of January are the busiest times with the volume of shipments, tickets, and holidays. Unfortunately, during this period the carriers and 3rd party fulfillment parter also often have a lot more issues, sprinkled with time-pressured and concerned customers, it's a recipe for high ticket volume.

When an order delivered but your never received it, we have a procedure to ensure that everything is checked properly. If it all checks out, we are able to proceed with a new shipment. This at times can take some time, as these cases are ambiguous (carrier will claim to have delivered it, you claim it's not delivered, it could've been stolen by a random, you could be defrauding us, carrier could've made a mistake, delivery person stole it, you name it) and extremely fraud sensitive.

When an order is stuck in 1 step of the process, we often need to wait a x period to let it self resolve or otherwise it'll result in multiple deliveries. E.g. Carrier never scanned the label, 10 days later, it suddenly scans and proceeds with shipment.

We're trying to learn from all these situations and how we can be both pro-active and faster to resolve them. But root-cause is often the carrier or 3rd party fulfillment, which is completely outside of our control.

The reviews do not take into account the tracking status and instead triggers after a certain period of time.

I hope this gives a bit more insight. The best path forward is to cooperate with the customer support team to get your case resolved and consider this issue as a 'shit happens'.

Thank you.